When it comes to our products and business practices, we adhere to a high quality standard that customers have come to expect from us. To back up these expectations, 2NDGEAR offers some of the most comprehensive standard warranties available.
Our hassle-free Advance Replacement Warranty gives you peace of mind and lowers your total cost of ownership. As part of our commitment to quality and customer satisfaction, you automatically get the following coverage when you purchase from 2NDGEAR:
*2NDGEAR’s 3-Year Warranty is included on most, but not all laptops, desktops, LCD monitors, servers, and networking equipment. Length of warranty can vary depending on product and/or promotion. Products available in the Family & Friends Program do not include 3-year warranty. For more information and details about product warranty coverage, contact info@2NDGEAR.com.
We want you to love all of our products and services. If you find any issues with your product upon arrival, promptly call our Technical Support at 1 (800) 506-6704. If after the call, the issues still persist, then you will receive a Return Merchandise Authorization (RMA) number from your customer representative. This number acts as your authorization to return the equipment and our way of tracking your replacement.
Upon receipt of your RMA number, your replacement equipment will be promptly shipped prior to our receiving of your defective equipment. In stock products will ship within 48 hours of the request. You will not be charged for any of the, shipping or parts and labor for products under warranty during the coverage period.
The confidence that you have in the product you purchase should be equally felt for the warranty services that come with it. We view our warranties as an extension of our products and you can expect the same quality and attention to detail from both. Be sure to fully understand your coverage. You can read the full coverage document here.
Lifetime warranties are also available to all 2NDGEAR customers. For custom quoting, reach out to your individual sales rep or else call us at 1-714-622-3170.
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