2NDGEAR strives to provide every customer with the best customer experience possible. To keep ourselves accountable, we track our Net Promoter Score (NPS) each quarter. The NPS is a leading metric used by organizations to measure customer loyalty and satisfaction and uses an index ranging from -100 to 100 for scoring.
2NDGEAR is proud to be placed in the “Excellent” NPS category, with the score of 75 for 2019. Compared to the average score of 38 for technology companies in 2019, 2NDGEAR exceeded the benchmark by more than double, indicating that 2NDGEAR’s customer loyalty and satisfaction are well above others within the industry.
To learn more about 2NDGEAR’s 2019 NPS results, click here.