IT Hardware and Services Supporting You

2NDGEAR is focused on helping your organization do more. Whether that is a refurbished tablet helping a student learn or a data center allowing a business to expand, 2NDGEAR provides the technology and services you need—so your organization can keep doing what it does best.

Refurbishing Off-lease IT Equipment for Over 30 years

2NDGEAR’s story began in 1987 reselling off-lease hardware in a 400 sq. foot office space under the name Insight Systems Exchange. 30 years later we have grown our technology center to support some of the largest school districts and businesses nationwide. We have always focused on providing products and services that we can be proud of and look to continue doing so for the next 30 years and beyond.

The Human Element Behind Technology

At 2NDGEAR we work with technology every day. We clean it, rebuild it, configure it, sell it and even destroy it. But even with all that time with Technology, we understand that behind the 0’s and 1’s, there are people and that is the most important element of technology. We are proud to employ the greatest group of men and women that call 2NDGEAR their place of work.

Refurbished Laptops, Desktops and Servers

2NDGEAR is one of the leading providers of certified refurbished IT equipment throughout the US. Our Microsoft and Dell qualified technicians are fully trained in repairing and refurbishing IT equipment to the highest standards.

With all of our equipment having been thoroughly inspected, cleaned, and restored to the original equipment manufacturer specifications, we can also offer some of the most comprehensive standard warranties available for refurbished equipment.

Refurbished Laptops, Desktops and Servers

Excellence in Customer Loyalty & Satisfaction

2NDGEAR strives to provide every customer with the best customer experience possible. To keep ourselves accountable, we track our Net Promoter Score (NPS) each quarter. The NPS is a leading metric used by organizations to measure customer loyalty and satisfaction and uses an index ranging from -100 to 100 for scoring.

2NDGEAR is proud to be placed in the “Excellent” NPS category, with the score of 75 for 2019. Compared to the average score of 38 for technology companies in 2019, 2NDGEAR exceeded the benchmark by more than double, indicating that 2NDGEAR’s customer loyalty and satisfaction are well above others within the industry.

To learn more about 2NDGEAR’s 2019 NPS results, click here.

2NDGEAR And The Environment

2NDGEAR takes its environmental responsibility very seriously. We are committed to reducing e-waste within our data destruction processes, if we cannot refurbish or recycle something, then we always engage in proper disposal methods. Our goal is to drive efficiency gains to even higher levels and encourage others, both within our network of partners and the IT industry as a whole, to follow our lead.